Privacy policy

Last updated: October 27, 2026

1. Introduction

Resolved Spheres ("we", "us", or "our") operates this website and online store, including all related content, features, tools, products, and services (collectively, the "Services"), to provide customers with access to digital products focused on personal development, personal transformation, and business acceleration.

Our store is powered by Shopify, which enables us to provide our Services.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, purchase our digital products, use our Services, or communicate with us.

By using our Services, you acknowledge that you have read this Privacy Policy. We handle your personal information in accordance with this policy and applicable data protection laws.

2. Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you. The information we collect depends on how you interact with our Services.

We may collect the following categories of information:

  • Contact information: Your name, email address, billing address, and telephone number, where provided.
  • Payment and transaction information: Purchase details, transaction records, payment confirmations, and related billing information. Payments may be processed by third-party payment providers.
  • Account information: Your username, password, account preferences, and settings, if you create an account.
  • Purchase information: The digital products you purchase, access, download, or enquire about, as well as your order history.
  • Communications: Information you provide when contacting us for customer support, product enquiries, or other purposes.
  • Device and technical information: Your IP address, browser type, device information, and network identifiers.
  • Usage information: Information about how you navigate and interact with our website and digital products, where such information is collected.

We do not intentionally collect more personal information than is reasonably necessary for the purposes described in this policy.

3. How We Collect Personal Information

We may collect personal information through the following methods:

  • Directly from you when you make a purchase, create an account, complete a form, subscribe to communications, or contact us.
  • Automatically through our website using cookies and similar technologies, subject to applicable consent requirements.
  • Through service providers, including Shopify, payment processors, website analytics providers, and other service providers supporting our operations.
  • Through third parties where information is lawfully made available to us or where you have authorised its disclosure.

4. How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Digital Products and Services

  • Process purchases and payments.
  • Deliver digital products and provide access to purchased courses, downloads, and other digital resources.
  • Send order confirmations, receipts, and essential purchase-related communications.
  • Provide customer support and resolve technical issues.
  • Maintain customer accounts and purchase records where applicable.

Improving Our Website and Products

  • Understand how customers use our website.
  • Improve website functionality, product offerings, and customer experience.
  • Identify and resolve technical problems.
  • Evaluate the effectiveness of our digital products and services.

Marketing and Communication

  • Send promotional emails and product updates where permitted by law.
  • Inform you about relevant digital products, offers, and new releases.
  • Personalise content and marketing where appropriate and legally permitted.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in the email.

Security and Fraud Prevention

  • Protect our website, customers, and business from fraud, unauthorised access, and misuse.
  • Verify transactions and investigate suspicious activity.
  • Maintain the security of customer accounts and digital product access.

Legal and Regulatory Compliance

  • Comply with applicable laws and regulations.
  • Respond to lawful requests from competent authorities.
  • Establish, exercise, or defend legal claims.
  • Enforce our terms, policies, and intellectual property rights.

5. How We Share Personal Information

We do not disclose personal information indiscriminately. However, we may share relevant information with the following categories of recipients when necessary and lawful:

  • Shopify: Our e-commerce platform provider, which hosts and supports our online store.
  • Payment providers: Companies that securely process payments and help prevent fraudulent transactions.
  • Technology and service providers: Providers of website hosting, digital product delivery, analytics, email communications, security, and customer support.
  • Marketing providers: Providers that assist with permitted marketing and advertising activities.
  • Professional advisers: Legal, accounting, or other professional advisers where necessary.
  • Legal and regulatory authorities: Where disclosure is required by law or necessary to protect our legal rights.
  • Business successors: In connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable law.

We may also share information where you have given consent or specifically requested that we do so.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

6. Shopify and Third-Party Services

Our online store is powered by Shopify. Information you provide through our store may be processed by Shopify and its service providers to operate the website, process transactions, deliver digital products, and support related services.

Shopify may also process information in accordance with its own privacy policies and terms, including for certain platform-related features.

To learn more about Shopify's privacy practices, visit:

https://www.shopify.com/legal/privacy

You may also review Shopify's consumer privacy resources at:

https://privacy.shopify.com/en

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites, and we encourage you to review their privacy policies before providing personal information.

7. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to:

  • Operate and secure the website.
  • Remember preferences and improve functionality.
  • Understand website traffic and usage.
  • Support analytics and permitted advertising activities.

You may be able to manage cookies through your browser settings or any cookie preference tool provided on our website.

Where required by law, we will seek your consent before using non-essential cookies or similar technologies.

Disabling certain cookies may affect some website features.

8. Children's Privacy

Our Services are not intended for children who are below the minimum age permitted to use the Services under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited. If you believe a child has provided us with personal information inappropriately, please contact us so that we can assess the matter and take appropriate action.

9. Data Security and Retention

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including delivering products, maintaining transaction records, providing customer support, complying with legal obligations, resolving disputes, and enforcing agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information, subject to legal exceptions.
  • Object to or request restrictions on certain processing activities.
  • Request a copy of your information in a portable format where applicable.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us using the details in the Contact section below. We may need to verify your identity before responding to certain requests.

We will handle requests within the timeframes required by applicable law. Some requests may be limited where we are legally required or permitted to retain certain information.

11. International Data Transfers

Because we use Shopify and other third-party service providers, your personal information may be processed or stored in countries outside your country of residence.

Where international transfers are subject to data protection requirements, we will take reasonable steps to ensure that appropriate legal safeguards are in place.

These safeguards may include recognised contractual protections or other lawful transfer mechanisms, as applicable.

12. Applicable Privacy Laws

We aim to handle personal information in accordance with applicable privacy and data protection laws.

Where applicable, this may include South Africa's Protection of Personal Information Act (POPIA), the European Union's General Data Protection Regulation (GDPR), the United Kingdom's data protection legislation, and other relevant privacy laws.

The specific rights and obligations that apply may depend on your location, the nature of the information, and the circumstances of its processing.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal requirements.

Any revisions will be published on this page with an updated "Last updated" date. Where required by law, we will provide additional notice or obtain consent for material changes.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:

Business name: Resolved Spheres

Email: sales@resolvedspheres.com

We will review your enquiry and respond as soon as reasonably possible, in accordance with applicable legal requirements.